Organizational Justice and Socialization in a Franchising Context: Factors Influencing Hourly Workers’ Intent to Stay

Kathleen Gosser, Joseph Petrosko, Denise Cumberland, Sharon A Kerrick, Brad Shuck


The fast food industry has significant presence in the areas of employability, economic generation, and human resource capability. With over 240,000 locations in the U.S. and billions in sales, it is one of the world’s most accessible employers and is often categorized as a small business enterprise due to clusters of locations and startups being owned by entrepreneurial franchisees. Businesses grapple with employee retention particularly in this sector. This study identifies links among demographic variables, ratings of organizational justice, and organizational socialization as predictors for hourly fast food workers’ intentions to stay with their employers. Hourly employees (n=821) in 61 restaurants were surveyed and analyzed using ordinary least squares and multilevel statistical methods. Older workers, primary wage earners, and those who rated distributive and interactional justice relatively high had greater intentions to stay with their employer.  Given high turnover in the restaurant and particularly the fast food industry, this work will be of interest to small business restaurant owners and fast food franchise owners.


Organizational Justice; Organizational Socialization; Intent to Stay

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